Overview

The Order Records Specialist's purpose at Gemini is to effectively enter requests received from external customers, including law firms, timely and accurately. As a member of the Client Support team, the Order Records Specialist is a detail-oriented, driven, analytical, and communicative contributor.

Responsibilities

• Navigate between various systems to conduct research.

• Follow all active guidelines to ensure standardization.

• Demonstrate exceptional analytical and problem-solving skills.

• Contact appropriate entities by phone/fax/email to gather information.

• Maintain an organized calendar and workspace.

• Respond within 24 hours to all standard emails.

• Cross-train within other departments in the Operations team as needed.

• Other duties as required.

Qualifications

• High school diploma or equivalent required.

• Previous data entry experience preferred.

• Typing speed of at least 35 WPM with 90% accuracy.

• Excellent time management and organizational skills.

• Strong verbal and written communication skills.

• Ability to handle a high volume of work and function in a fast-paced environment, on deadline.

• Self-motivated and directed, with keen attention to detail.

• Proficient using a computer, business phone, office software, video conferencing, and other computer

• programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

• Experience working in an office setting.

• Exceptional teamwork.

• Must be able to perform the essential functions of the position with or without accommodation, including, but not

• limited to:

  • Sitting for at least one hour at a time (total: 6-8 hours/day)

  • Keyboarding for extended periods of time (total: 4-6 hours/day)

  • Using a phone with or without a headset for extended periods (total: 4-6 hours/day)