Are you passionate about building relationships, driving performance, and keeping field operations running efficiently? As a Residential Field Service Coordinator, you'll facilitate communication and workflow between Omnidian's Residential Operations Team and our national network of Field Service Partners (FSP), ensuring an excellent client experience. Join Omnidian and play a key role in managing Field Service Partner relationships and performance, with unique opportunities to enhance efficiency and drive improvements to field service operations.

What will you do as a Residential Field Service Coordinator

• Complete weekly service ticket sweeps.

• Review field service reports and quotes for completion and accuracy.

• Close out service tickets.

• Provide first-line daily support for ticket inquiries from Omnidian's Operations Team and Residential FSPs.

• Drive FSP responsiveness for service ticket resolutions through consistent follow-up.

• Reconcile workmanship warranty claims and escalations.

• Provide field service updates to the Customer Service and Technical Support teams.

• Attend weekly Service Network Team meetings.

• Participate in weekly cross-departmental team meetings.

• Attend FS monthly all-hands meetings and other meetings as needed.

What We're Looking For 

Required Experience

• 4+ years of solar experience, with in-depth knowledge of solar photovoltaic (PV) systems, including design, installation, operation, and maintenance.

• Familiarity with solar inverters, panels, mounting systems, and monitoring hardware/software.

• 6+ months of experience in partner/vendor management, relationship building, or a similar client-facing role.

• Proficiency in any CRM system.

Preferred Experience

• 5+ years of solar experience, with extensive knowledge of Solar Storage Systems.

• 4+ years of experience in partner/vendor management, relationship building, or a similar client-facing role.

• Experience with Salesforce/Service Cloud.

What We Offer 
ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success. 
We also offer: 

• Competitive salary – Get paid for doing what you love! 

• Medical and dental insurance (with free dependent coverage!). 

• Group life insurance for peace of mind. 

• Paid time off (PTO) – Because work-life balance matters. 

• Outstanding career growth opportunities – Learn, advance, and develop your career. 

• A fun, innovative, and energetic team culture – Be part of a company that values its employees 

• Skills and leadership development to help you reach your full potential. 

• Free meal for onsite employees 

 
At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do: 

• Customer First – We are obsessed with delivering an exceptional customer experience. 

• Personal Accountability – We do the right thing and own our actions. 

• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve. 

• Hungry – We bring passion, energy, and drive to everything we do. 

• Happy & Healthy – We believe in balance, well-being, and a positive workplace. 

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! 

Office Address: 10th Floor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City