Customer Support Manager at Clientbook

About Clientbook:

Clientbook is a flourishing, well-funded SaaS company. We envision a world where local retailers can compete against their largest competitors by leaning into their competitive advantage - building relationships with their customers. We're building a world-class organization and seeking talented, innovative individuals. Our app helps luxury retailers drive sales and improve customer retention through personalized recommendations, chat tools, and automation.

About the Role:

As a CSM at Clientbook, you'll be the primary point of contact for our clients, ensuring they succeed using our platform. You'll onboard new customers, provide support, identify growth opportunities, and advocate for their needs. This role requires understanding the luxury retail landscape, excellent communication, and passion for client success.

Responsibilities:

• Onboard and train new clients.
• Build and maintain strong client relationships.
• Provide proactive support.
• Monitor client performance and identify improvements.
• Gather feedback and advocate for client needs.
• Identify upselling/expansion opportunities.
• Minimize churn and ensure client satisfaction.
• Collaborate with internal teams.

Qualifications:

• Bachelor's degree preferred.
• 2+ years in customer success or similar, preferably SaaS.
• Luxury retail experience a plus.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple clients.
• Self-motivated and results-oriented.
• CRM proficiency a plus.

Benefits:

We value our talent, and we make sure that our team is well cared for. Our employees get the health care and vacation time they need, and we believe in ensuring that everyone has the necessary tools for success. Here are just a few of the benefits we offer:

• Competitive salary and benefits package.
• Comprehensive health, dental, and vision insurance.
• Onsite gym membership.
• Car wash membership.
• Generous vacation time.
• Opportunity at a fast-growing SaaS company.
• Collaborative environment.
• Chance to impact client success.
• And so much more!