About Dive Addicts
Dive Addicts is a friendly, community-focused dive center dedicated to providing exceptional diving experiences, high-quality gear, and outstanding customer service. We pride ourselves on our commitment to safety, quality, and the diving lifestyle. If you're passionate about helping people and enjoy the world of diving, we’d love to have you join our team.

Position Overview
The Customer Service Representative will work in the dive shop assisting customers, answering questions, ringing up purchases, and helping maintain a welcoming, organized retail environment. While dive experience is a plus, we value a positive attitude, strong customer service skills, and a willingness to learn. You will be an important part of ensuring customers have a smooth, enjoyable experience in the shop.

Key Responsibilities

Customer Interaction & Support

• Greet customers and provide friendly, helpful assistance.

• Answer questions about products, services, classes, and basic diving topics.

• Help customers choose gear and provide recommendations based on their needs.

• Assist customers in-store, by phone, and via email.

Sales & Checkout

• Process sales, returns, and exchanges using the point-of-sale system.

• Handle payments accurately and responsibly.

• Promote shop services, classes, and specials when appropriate.

Shop Presentation & Organization

• Keep the retail area clean, organized, and well-stocked.

• Restock shelves and maintain merchandise displays.

• Assist with inventory counts and monitor stock levels.

Gear & Service Coordination

• Receive gear for servicing or repair and accurately record customer requests.

• Communicate with technicians and customers about service timelines.

• Provide basic guidance on gear care (training provided).

Team Collaboration

• Work closely with the dive shop team to support daily operations.

• Assist with shop events, classes, and promotions as needed.

• Help ensure smooth customer flow during busy times.

Safety & Compliance

• Follow shop policies and safety standards when handling gear.

• Stay informed about new products and shop offerings.

• Participate in training to build dive knowledge and customer service skills.

Qualifications

Customer Service & Communication

• Friendly, approachable demeanor with strong communication skills.

• Experience in a customer-facing role preferred.

Retail & Sales

• Basic understanding of point-of-sale systems and cash handling (training provided).

• Ability to multitask and stay organized.

Diving Knowledge (Preferred but Not Required)

• Interest in diving or outdoor recreation.

• Basic familiarity with dive gear is helpful; willingness to learn is essential.

• Dive certification is a plus.

Professionalism & Reliability

• Strong attention to detail and commitment to great customer experiences.

• Dependable, punctual, and able to work both independently and as part of a team.

Additional Requirements

• Ability to work weekends or occasional evenings.

• Ability to maintain a clean and organized workspace.

What We Offer

• Competitive hourly wage based on experience.

• Supportive and engaging work environment.

• Opportunities for dive training and professional development.

• Employee discounts on dive gear and services.