Instant Teams is currently hiring 4 highly skilled and customer-focused Short-Term Disability Case Managers to join our remote team! In this position, you will be responsible for ensuring the timely, accurate, and customer-focused decisions and appeals for Short-Term Disability and/or Absence Management claims. A successful candidate will combine strong analytical skills and be able to handle a high caseload.

Day in the Life

• Claim Adjudication and Decision-Making:

  • Render timely and accurate decisions on new and ongoing STD and AM claims.

  • Proactively gather and analyze relevant clinical, vocational, employer, financial, medical, and other necessary information.

  • Compare collected data against contract terms, limitations, conditions, and procedural documents to render claims decisions efficiently.

  • Maintain the confidence to make claim decisions independently.

• Case Management and Compliance:

  • Document the claims system comprehensively and accurately.

  • Develop, update, and utilize a claims management plan to achieve the most appropriate outcomes.

  • Ensure full compliance with regulatory requirements and operational standards.

  • Meet or exceed all established claims team operational metrics.

• Customer and Partner Engagement:

  • Maintain a superior level of genuine caring and empathetic customer service in all interactions.

  • Act appropriately to earn the trust and confidence of claimants and employers, anticipating their needs.

  • Collaborate effectively with internal partners, maintaining professionalism, integrity, and fostering high morale.

Must Have’s

• High School Diploma (Bachelor's Degree preferred)

• 1-2 years of job-related, Full Cycle, Short-Term Disability claims experience

  • Experience working with integrated claims (short-term, FMLA, etc.)

  • Preferred demonstrated proficiency in product-specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services

• Demonstrated math proficiency in calculating and processing various employee compensation components (hourly wages, salaries, bonuses, time off). 

• Good understanding of medical terminology/pathology/anatomy

• Articulate verbal and writing skills, decision-making, meeting deadlines, and working with confidential information

• Moderate skills with Microsoft Office and other software applications

• Customer service skills

• Ability to manage stress, multitask, prioritize, and work effectively under pressure.

• High level of attention to detail

• Confidence to make claim decisions

• Results-driven orientation

• High attention to departmental/company procedures/practices

Position Info: 

• Pay: $25/hour

• Schedule

  • Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)

  • Post-Training: Monday - Friday | 8am - 5pm EST

• Career Progression

  • This is a permanent position with Instant Teams and may result in a full-time, permanent position with the client based on performance and business needs. Additional details to be discussed during the interview process. 

• This position is 100% remote and provides equipment. 

Locations not eligible: 

• OCONUS

• California

• Illinois

• Iowa

• Missouri

• Montana

• New Hampshire

• Rhode Island

• Washington DC