🚀 Launch Your Career: Seasonal Customer Support Representative Pipeline

At Instant Teams, our superpower is delivering exceptional customer experiences. We’re proud to partner with industry leaders who value our mission-driven approach to providing world-class service!

Our Seasonal Customer Support Pipeline is officially open, and this is your golden ticket to get your name on the list for upcoming roles! By joining the pipeline now, you’re skipping the line and securing a front-row seat for future seasonal opportunities, all while engaging in this mission-driven community. Are you ready to make a difference? We are looking for 100+ amazing people to join our team this season!

The Opportunity

As a Customer Service Agent, you’ll be a vital advocate for Medicare-eligible retirees, guiding them toward the health plans they need. You’ll manage high-energy outbound and inbound communication, ensuring every senior receives the support they deserve. If you have 1+ years of call center experience and a heart for service, you can do this all from the comfort of your 100% remote home office!

Day in the Life

• Making outbound and inbound service calls from existing members

  • Confirm, schedule, and reschedule participants' appointments with advisors

  • Answer inbound calls about the status of an application or general customer inquiries

• Works with customers who have or do not have an enrollment with the account

• Identify and resolve member issues efficiently and effectively, ensuring a positive experience via email, phone, and chat.

• Assist members with questions related to their current plan, explain the benefits included in their plan, and how to use them.

• Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and efficiently document notes and the outcome of the interaction.

• Perform other duties as assigned

Must Haves

• High school degree or equivalent

• Ability to hardwire equipment and meet the required internet speeds

• 6 months of customer service experience, customer support, call center, or similar (1+ year call center environment preferred)

• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment is preferred

• Strong written and verbal communication and rapport-building skills

• Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools

• Active listening skills to understand both verbal and non-verbal cues

• Ability to utilize research options

• Confidence and resilience during challenging interactions

• Ability to accurately document all conversations and actions taken

• Possesses the ability to talk and type efficiently simultaneously

• Ability to multitask across multi-functional work

• On camera visibility during any meetings, trainings, or per leadership request

Important Details to Remember:

• Interviews Begin: May 2026

  • Keep an eye on your email inbox for updates once your application is submitted!

• Start Dates: Mid-August through  Mid-September

  • Seasonal positions are anticipated to end in December 2026

• Training: Approximately 2-3 weeks (8am - 5pm EST | Monday - Friday)

• Post-Training Schedules: Shifts between the hours of 8am - 11pm EST | Monday - Friday

• Pay Rate:

  • Training: $16/hour

  • Production: $18/hour

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington.

Level Up Your Career - From Seasonal Role to Long-Term Opportunity!

Ready to turn your fall role into your next big career move? Complete your Seasonal Customer Service journey with us (September–December) and unlock a powerful next step in Q1.

Here’s what sets this opportunity apart:

• FREE Life & Health Insurance training (Self-paced learning!)

• Exam + resident license fees fully reimbursed upon passing

• Job placement support - we don’t just train you, we help you land your next role

• Step into a sales-driven career path with earning potential averaging $75,000+ annually (base + commissions).

• This isn’t just a seasonal role, it’s your launchpad to something bigger.

Ready to get started? Your next career move begins here.